FAQ

Can I place a paid pre-order?

Paid pre-orders are not open yet. Product and launch enquiries are welcome. We will publish confirmed pricing, payment terms and shipping windows before opening checkout for the first release.

Can I customize a bag?

Yes, custom projects can include artwork, dimensions and functional details, subject to feasibility and a written quote.

What is the minimum order?

Minimum quantities vary by product and customization. Tell us what you need for a specific quote.

Do you offer wholesale pricing?

Wholesale quotes are provided privately to qualified businesses. Use our wholesale enquiry form to start a conversation.

Can I request samples?

Yes. Availability, costs and delivery charges are confirmed before payment.

Do you ship outside the United States?

We are initially prioritizing United States enquiries. Contact us to discuss other destinations before ordering.

How can I share artwork?

Provide a shareable link in the enquiry form or email your files to contact@jutepacifica.com. Only share artwork you have permission to use.